RETURNS

If an item arrives damaged, misprinted, or is not what you ordered, it will be replaced or refunded in full. Contact us within 30 days of delivery with your order reference and a photograph of the item and its packaging. You will not be asked to post the faulty item back.

This is the case we care most about getting right. A print defect is our error, not yours, and it should cost you nothing to fix.

Apparel is made to order, so a returned item cannot go back into stock and there is no stock for it to go back into. Because of that, returns for size or for change of mind are handled case by case rather than as an automatic right, and are not guaranteed.

Measure against the size guidance on the product page before ordering. If something does not fit, contact us within 30 days of delivery and tell us what happened — a reasonable request is usually accommodated.

Statutory rights in your own country apply on top of this policy and are not affected by it.

Wallpapers, visual packs and print files are non-refundable once the download link has been used, because the file cannot be returned. Previews and full specifications are on the product page before you buy.

If a download is corrupt, will not open, or the link has expired before you could use it, that is a delivery failure rather than a change of mind — contact us with your order reference and it will be reissued.

Items marked LIMITED are produced in a fixed quantity and are not restocked when they sell out. A limited item can still be replaced if it arrives faulty, but only while units from that run remain; where none do, it is refunded instead.

Get in touch by email at themercy.exe+support@gmail.com, quoting your order reference — the MX- code on your receipt. Include a photograph for any damage claim. Claims are answered as quickly as we can get to them.

Refunds are issued to the original payment method. Depending on your bank, the money can take a further 5 to 10 business days to appear after it is sent.